New Patient Kit

We completely understand that coming to Physiotherapy can sometimes seem daunting. But don’t worry – you’re in good hands! To help put your mind at ease, we’ve prepared our responses to some common questions about physiotherapy. We hope you find them helpful.

What to Expect

What is physiotherapy?
Physiotherapy is a health care profession that assesses, diagnoses, treats, and works to prevent disease and disability. Physiotherapists are expert in movement and function. They work in partnership with patients, assisting them to overcome movement disorders which may have been present at birth, acquired through accident or injury, or are the result of ageing or life-changing events.

Do I need a referral?
A doctor’s referral is not necessary to see a Physiotherapist in private practice, although we frequently work in partnership with your doctor to plan and manage treatment for a specific condition.

What should I expect from physiotherapy?
To begin, your Physiotherapist will assess your condition, diagnose any problems and help you understand what is wrong. They will work with you to develop a treatment plan that takes into account your lifestyle, goals, leisure activities and general health.

Throughout your treatment program, your Physiotherapist will evaluate your progress at regular intervals and modify your treatment and goals accordingly. Wherever possible, your Physiotherapist will also help you to manage your condition independently for the longer term.

How long are my appointments?
Depending on the type of treatment, your initial appointment will last from 30 to 60 minutes. For your first visit, please arrive 15 minutes prior to your appointment to complete admission paperwork, so we can get you into the Physio on time.

Standard follow-up appointment times at Active Rehabilitation Physiotherapy are 30 minutes. Some complex conditions or treatment of multiple areas may require longer consultations; if this is the case your Physiotherapist will discuss your options with you.

How do I schedule follow-up appointments?
During each session, your Physiotherapist will discuss your treatment plan and suggest an optimal follow-up appointment time to assist in your recovery. Then, at the end of each visit, you should check in with our administration team to re-schedule your next appointment.

Will I always have the same Physiotherapist?
It is our policy to schedule you with the same Physiotherapist over the course of your treatment. Occasionally, substitutions must be made because of illness and holidays, but we will inform you of this as early as possible. On other occasions, your Physiotherapist may recommend that you visit with another member of the team, who has additional expertise in the diagnosis and treatment of your condition. If, at any time over the course of your treatment, you would prefer to visit with another Physiotherapist, please inform our administration team and they can re-schedule an appointment for you.

What is the cost of my treatment?
Please refer to ‘Consultation Fees

Will my insurance cover the cost of my treatment?
Please refer to ‘Consultation Fees

What should I do if I am unable to make it to my appointment?
In order to accommodate each patient’s schedule and for the efficient operation of our practice, reserving time slots for treatments is very important. That time slot is held specifically for you. If you do need to cancel and reschedule, please give 24 hours notice, to avoid a cancellation fee. A full consultation fee may apply if more than 3 same day cancellations are made.

What to Wear

We want you to be comfortable – unrestrictive or athletic clothing is highly recommended for all sessions. This allows your Physiotherapist to properly assess the area being treated. For low back, hip and lower limb problems loose, unrestrictive shorts are suitable. For neck and shoulder problems, a singlet is ideal. We also recommend comfortable footwear, preferably without a heel.

If you are coming straight from work, or have forgotten to wear or bring unrestrictive clothing, don’t worry. We have a range of shorts and t-shirts available for your use.

What to Bring

To make things easy for you, we have provided the following checklist. Please review it and bring along all relevant items to your appointment:

  • A Doctor’s referral or other referrals or reports: related to your condition
  • Recent X-rays, CT, ultrasound or MRI scans: related to your condition
  • List of current medications
  • Private health fund card: if you have private health extras cover
  • Cash, debit card or credit card
  • For DVA members: 
    • DVA Card
  • For Workcover claims:
    • Current Workcover medical certificate: covering the period required for Physiotherapy treatment and specifically requesting Physiotherapy
    • Claim Number: if known
    • Case Manager name and contact details: if known
  • For EPC / GP Management Plan patients:
    • Medicare card and debit card for Medicare rebate processing
    • EPC / GP Management Plan paperwork: (if not already provided to us)
  • GP and relevant medical specialist details: To complete our patient registration form, please have these details on-hand

Contact us

Please enquire using the form below.

    COVID-19 UPDATE: From midnight on 17 December 2021, proof of COVID-19 vaccination is required for everyone, 16 years or older, who attends in-clinic appointments at Active Rehabilitation Physiotherapy. Online video and telephone appointments are available for all patients. Mask wearing is mandatory at all of our clinics.