‘It’s been a privilege, for more than 35 years, to watch the paths of so many wonderful physiotherapists and administrators as they forge their careers in the health sector. The whole is greater than the sum of its parts, and we work with this truth daily. We’ve been privileged to work with the strengths of so many people. Nurturing those strengths has built our team and the extensive physiotherapy services we offer today.’ – Nicole Fitzgerald
Nicole is a member of the Executive Leadership Team and works closely with her husband, Active’s founder and CEO John Fitzgerald, on all aspects of the business. As Director of Business Services and Quality, Nicole focusses on business operations, overseeing Active’s integrated, patient-centred systems, services and holistic approach to care.
Nicole’s greatest strengths are her dedication to quality and her ability to bring together dedicated and intelligent people who believe in and care about one another, are results-driven, humble and smart.
Nicole’s background as an Occupational Therapist allows her to seamlessly combine her expertise and clinical knowledge to support the standards of high-quality, evidence-based health care for Active’s physiotherapy team and patients. She has over three decades of experience within the public and private health care system.
Nicole has a long history of teaching and coaching. She was previously a Lecturer and Tutor for the University of Queensland’s Occupational Therapy Department and was instrumental in creating the Occupational Therapy Work Assessment and Rehabilitation Unit and a new Functional Capacity Evaluation Testing Instrument. At Active, she has overseen the development of an extensive administrative training system, and is strongly involved in orientation and workplace health and safety procedure training. Nicole worked with her executive team to develop and deliver Active’s Leadership Training Program, and the quality systems that provide guidance for clinical communications. She is part of the team that deliver workshops for physiotherapy students at the University of Queensland on both customer service and clinical communication.
‘I’m passionate about supporting our team with strong business systems and procedures, and providing our patients, and all with whom we work, with highly skilled administrators and physiotherapists, who are supported by a wise and prudent leadership team. This enables us to truly deliver excellence in customer and physiotherapy services.
‘I’m proud that we’ve been able to build a team who do what they do because they believe in and care about other people. We have established a team who collectively have a hunger to grow and strive for excellence and, above all, who are humble and people-smart.’
Nicole’s favourite quote:
“The whole is greater than the sum of its parts.” – Aristotle